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How to make a Reservation

Congratulations — we're glad you decided to travel with us! There are several easy ways to reserve your place:

This passengers is glad he booked in time!

1. Complete the Booking Request Form. A Green Tortoise representative will contact you to book your travel.
2. Call the Green Tortoise Travel Office. It's easy, and we can walk you through the reservation process step by step. It takes just about 10 minutes and then you can ask any other questions you might have.
3. Send a deposit and reservation form by post. To save your space, we will need a reservation form and a deposit. We cannot reserve a space for you by post until we have received your payment. Follow the steps below to book by mail:

a. Read the Frequently Asked Questions page.
b. Contact the Green Tortoise Office to check space availability.
c. Complete both sides of our Adobe pdf documentReservation Form Opens in new window. Please note that your signature is required at the bottom of each page.
d. Send the completed reservation form with your deposit to our office.:
  Green Tortoise Adventure Travel
494 Broadway
San Francisco, CA 94133 U.S.A.
e. Upon receipt of your booking form and deposit, you will be sent an e-ticket confirming that your space is reserved. You may request to receive a ticket by post instead of an e-ticket.
f. Please refer to your ticket for information concerning departure and arrival times, where to meet the coach, a list of things to bring, and activities and expenses.

Payments received by post must be in the form of money order, cashier's check, or travelers checks only. We do not accept personal checks. Please make your checks payable to Green Tortoise Adventure Travel (U.S. funds only). Please remember to countersign your travelers checks and make them out to Green Tortoise Adventure Travel. Please note that your place is not reserved unless we receive payment with your reservation form. Remember that snail mail is slow! If the trip is a week or less away, please call to make your reservation. We do not accept bank transfers.

Questions? Contact us.

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Cancellations

ALL DEPOSITS ARE NON-REFUNDABLE. All cancellations must be made in person or by telephone. In most cases (exceptions are noted below), if you notify us at least 10 days prior to departure, you may apply your deposit (minus a $10 service fee) to another Green Tortoise trip. If you notify us less than 10 days prior to departure, you forfeit the deposit. For most trips (exceptions are noted below), the balance of your fare, including the food/parks fund, is due at departure. Payment at departure must always be in cash, money order, cashier's check, or traveler's checks (US funds only),

Exceptions: Full payment for the Northern Dream and Southern Dream trips is due 10 days prior to departure. The full trip amount for these trips also becomes non-refundable and non-transferable 10 days prior to departure. Full payment for the Alaska Expedition, Alaska Loop, Southern Migration, Pyramids and Playas, Maya Dream Weeks, and USA Expedition, Explorer and Trek trips is due 21 days prior to departure. The full amount for these trips also becomes non-transferable and non-refundable 21 days prior to departure. If you notify us at least 21 days prior to departure, 50% of the deposit for these trips is transferable.

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